OTC Desk Contact

Contacts — OTC Desk

Primary Channels

• Email: [e-mail]

• Telegram (desk): @aurex_otc

Hours: Mon–Fri 09:00–18:00 UTC (quotes may be faster)

SLA (Target)

• Quote: ≤ 2h (if within caps)

• Per-position addresses: On acceptance (quote valid ≤ 4h)

• Disbursement after collateral confirm: ≤ 24h

• Closeout release: ≤ 24h after payoff receipt

What to Include in Your Message

• Position Ref ID (if existing)

• Wallet (Arbitrum)

• Asset & amount you want to borrow

• Collateral size (0FX, approx. USD)

• Contact for alerts (email/Telegram)

Security

• We never ask for seed phrases or custody of your wallet.

• Always verify token contract addresses and per-position addresses from the quote.

• Optional: PGP for sensitive communications (fingerprint published on the Liquidity Trace page).

Escalation

If you suspect phishing or a parameter change impacts you, email [e-mail] and include transaction hashes/references.