OTC Desk Contact
Contacts — OTC Desk
Primary Channels
Email: otc.aurex@0fx.xyz
Telegram (desk): @aurex_otc
Hours: Mon–Fri 09:00–18:00 UTC (quotes may be faster)
SLA (Target)
Quote: ≤ 2h (if within caps)
Per-position addresses: On acceptance (quote valid ≤ 4h)
Disbursement after collateral confirm: ≤ 24h
Closeout release: ≤ 24h after payoff receipt
What to Include in Your Message
Position Ref ID (if existing)
Wallet (Arbitrum)
Asset & amount you want to borrow
Collateral size (0FX, approx. USD)
Contact for alerts (email/Telegram)
Security
We never ask for seed phrases or custody of your wallet.
Always verify token contract addresses and per-position addresses from the quote.
Optional: PGP for sensitive communications (fingerprint published on the Liquidity Trace page).
Escalation
If you suspect phishing or a parameter change impacts you, email security.aurex@0fx.xyz and include transaction hashes/references.
Last updated